JB
Jaco B
1 reviews | Active since Sept 2024
05 Oct 2024, 16:47
Vodacom not investigating my dispute.
Dispute not being resolved after following all the necessary steps. Dispute logged and, sent ID and affidavit as required. Now, these 2 *****ulent lines are racking up the charges on my account. Owing more than R4,000 suddenly and no end in sight. I’ve had my number since 1997 and never missed a payment. Now, I need you to resolve this issue but everyone is quiet.
Shocking!!!!!
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
06 Oct 2024, 19:28 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Oct 2024, 19:28
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JB
Jaco B's updateReviewer Update
09 Oct 2024, 05:46Disputed these *****ulent numbers from 25th September, and, NIL progress made.
Vodaxom- you keep on saying someone will make contact with me. When??????????????????
I do not want to but your silence now force me onto social media platforms. I will upload the voice rocording for everyone to listen to my discussion with Vodacom and, where your employee phoned the agent that committed *****, using details.
Vodaxom- you keep on saying someone will make contact with me. When??????????????????
I do not want to but your silence now force me onto social media platforms. I will upload the voice rocording for everyone to listen to my discussion with Vodacom and, where your employee phoned the agent that committed *****, using details.
JB
Jaco B's update09 Oct 2024, 05:46
Reviewer Update
Disputed these *****ulent numbers from 25th September, and, NIL progress made.
Vodaxom- you keep on saying someone will make contact with me. When??????????????????
I do not want to but your silence now force me onto social media platforms. I will upload the voice rocording for everyone to listen to my discussion with Vodacom and, where your employee phoned the agent that committed *****, using details.
Vodaxom- you keep on saying someone will make contact with me. When??????????????????
I do not want to but your silence now force me onto social media platforms. I will upload the voice rocording for everyone to listen to my discussion with Vodacom and, where your employee phoned the agent that committed *****, using details.
JB
Jaco B's updateReviewer Update
09 Oct 2024, 15:02Ferg, I just had a call from Charlene Mpofana. My dispute is now escalated but, again, not resolved yet.
Why is nothing being done here? You have the recordings, clear as day that it was an agent of Vodacom that claimed they were me, who phoned and committed this *****.
I have had enough of excuses - this must be finalised, everything reversed and I want to know what will Vodacom do to the person that is using my information, who, is working for Vodacom.
Why is nothing being done here? You have the recordings, clear as day that it was an agent of Vodacom that claimed they were me, who phoned and committed this *****.
I have had enough of excuses - this must be finalised, everything reversed and I want to know what will Vodacom do to the person that is using my information, who, is working for Vodacom.
JB
Jaco B's update09 Oct 2024, 15:02
Reviewer Update
Ferg, I just had a call from Charlene Mpofana. My dispute is now escalated but, again, not resolved yet.
Why is nothing being done here? You have the recordings, clear as day that it was an agent of Vodacom that claimed they were me, who phoned and committed this *****.
I have had enough of excuses - this must be finalised, everything reversed and I want to know what will Vodacom do to the person that is using my information, who, is working for Vodacom.
Why is nothing being done here? You have the recordings, clear as day that it was an agent of Vodacom that claimed they were me, who phoned and committed this *****.
I have had enough of excuses - this must be finalised, everything reversed and I want to know what will Vodacom do to the person that is using my information, who, is working for Vodacom.
JB
Jaco B's updateReviewer Update
10 Oct 2024, 08:36NOTHING YET VODACOM - nothing is being done here!!!
JB
Jaco B's update10 Oct 2024, 08:36
Reviewer Update
NOTHING YET VODACOM - nothing is being done here!!!