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LANCE L
1 reviews | Active since May 2013
12 Jan 2022, 12:33
VODACOM NOT INTRESTED IN IT'S RURAL CUSTOMERS-NO SERVICE
We live in a small town in KZN called Winterton, we are a fairly big business and have many Vodacom contracts. However the service is so bad in our town that we have to get in our car and drive out of town to get signal when we want to phone! Vodacom doesn't seem to be bothered about their customers out in rural areas, ever year we pay more and every year the service gets worse. I don't know what to do?
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Replies (3)
Vodacom's replyOfficial
12 Jan 2022, 14:27Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply12 Jan 2022, 14:27
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
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LANCE L's updateReviewer Update
07 Feb 2022, 06:18True to form, Vodacom is more interested in New Acquisitions, than it is about giving it's existing customers Service! Still terrible unreliable internet and phone reception in our area. I guess I will have to wait for Elon Musks, Starlight Satellite Internet to come on line. Vodacom will then be become irrelevant to many of us.
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LANCE L's update07 Feb 2022, 06:18
Reviewer Update
True to form, Vodacom is more interested in New Acquisitions, than it is about giving it's existing customers Service! Still terrible unreliable internet and phone reception in our area. I guess I will have to wait for Elon Musks, Starlight Satellite Internet to come on line. Vodacom will then be become irrelevant to many of us.
LL
LANCE L's updateReviewer Update
22 Apr 2022, 15:45Well still no luck-things have been getting progressively worse the Vodacom connection keeps dropping and speeds are terrible. Now our Fail Over (MTN) is also not working. How are we supposed to run a business, grow a business and provide jobs when we get this service on top of load shedding and looting>
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LANCE L's update22 Apr 2022, 15:45
Reviewer Update
Well still no luck-things have been getting progressively worse the Vodacom connection keeps dropping and speeds are terrible. Now our Fail Over (MTN) is also not working. How are we supposed to run a business, grow a business and provide jobs when we get this service on top of load shedding and looting>