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Maria M
1 reviews | Active since Dec 2018
07 Dec 2018, 09:07
Vodacom not interested in their customers
I have spent 5 hours this week speaking to Vodacom online, I'm desperate to upgrade but not for love or money can I place an order. Nobody is interested in assisting me! You cannot find out who is responsible for customer services, no matter which number you call within Vodacom it rings off the hook. How is it that this company continues to operate?
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Replies (3)
Vodacom's replyOfficial
07 Dec 2018, 10:43 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Dec 2018, 10:43
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
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Maria M's updateReviewer Update
07 Dec 2018, 12:00Oh my goodness, it gets worse. Now the call centre agent tells me the package they sold me on tuesday doesn't have a code on the system. I am moving to MTN, you talk to humans there!!!!
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Maria M's update07 Dec 2018, 12:00
Reviewer Update
Oh my goodness, it gets worse. Now the call centre agent tells me the package they sold me on tuesday doesn't have a code on the system. I am moving to MTN, you talk to humans there!!!!
Vodacom's replyOfficial
07 Dec 2018, 14:49Dear Maria,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Vodacom's reply07 Dec 2018, 14:49
Official
Dear Maria,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)