Vodacom not interested in sorting out problem

I have been trying to sort out a payment to Vodacom. Nobody at Vodacom takes ownership to assist. All I get is case closed. Thank you for your support. Your query with rhas been closed. Visit www.vodacom.co.za/help from your PC or cellphone. Thank you, Vodacom Dear Vodacom Customer. Your service ticket with reference number EC-1U4Z-16PEUQ has been closed. Thank you Vodacom. Dear Vodacom Customer: A service ticket with ref number *** has been logged to a support team for investigation. Feedback will be provided within 4 working days. Thank you Vodacom Dear Vodacom Customer: A service ticket with ref number *** has been logged to a support team for investigation. Feedback will be provided within 4 working days. Thank you Vodacom