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Jeanie N

1 reviews | Active since Sept 2017

09 Jan 2019, 12:33

Vodacom Not interested in servicing their clients and not ethical

Vodacom are *****ing from clients, their call centre agent advised we could transfer only 80% of the credit bslance on the account to purchase data. This information is Not publiseded . I then drposited R900.00 into my account to purchase data for R405.00. Its says insufficient funds . Cslled them over 20 times in the past 24 hours without any assistance. This company is not ethical.

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Replies (2)
Vodacom
Vodacom's reply09 Jan 2019, 13:07
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team       
Vodacom
Vodacom's reply09 Jan 2019, 15:40
Official
 
Dear Customer, 
 
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. 
 
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. 
 
Regards 
 
Consumer Website Team