LB
Louna B
1 reviews | Active since Jun 2012
30 Sept 2019, 16:08
Vodacom not interested in new business
I am currently on a 2-year contract with Vodacom and wanted another similar wi-fi contract for 5G p.m. plus Huawei R218 router so that my husband can also use it for his internet. I was told by the lady I spoke to that I was not due for an upgrade (???). What kind of response is that? Are they so big now that they are not interested in more business?
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Vodacom's replyOfficial
30 Sept 2019, 16:16Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Sept 2019, 16:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
08 Oct 2019, 10:08Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, I have forwarded your query to our Sales Team and have arranged for you to be contacted. Regards,Consumer Website Team
Vodacom's reply08 Oct 2019, 10:08
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, I have forwarded your query to our Sales Team and have arranged for you to be contacted. Regards,Consumer Website Team