MM
Maria M

1 reviews | Active since Jul 2009

22 Jan 2022, 10:11

Vodacom not interested in my business and each agent gives different information

I have been trying to take out a Vodacom contract since beginning of Jan 2022. We no longer have Telkom in our area, and MTN LTE isn’t covered, so I have no other choice than Vodacom, but it seems they’re not interested in new customers and every time I call in I get a different story. I called the first time in early Jan to the business line because I’m looking for the uncapped business LTE but for personal use, the lady said she needs to find out if the personal division must assist me and that she would send me an email with all relevant documentation. No email. I phoned again on 12 Jan to business, they transferred me to personal, and Celeste captured my details but then had to refer me to their legal department who had to update a flag on their system for me to be revetted because I had an account many years ago, and had to call back after 24 hours. On 21 Jan I phoned again to personal, and spoke to Bronwyn who then said I cannot take out a business LTE in my personal capacity, she put me on hold so that she can lookup the available data packages but then transferred me to post-sales support who said they cannot help me and gave me the business telephone number to dial. So I had to phone again, this time spoke to Amanda who said that she is not sure whether I can take out business LTE in my personal capacity, and that she will find out and phone me back. I am still waiting for the phone call…

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Replies (1)
Vodacom
Vodacom's reply22 Jan 2022, 10:27
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team