Vodacom not interested in customers

Although a compkaint was lodged against Vodacom for lack of response, they are not interested in resolving the complaint! No effort is evident in any of there staff's behaviour irrespective of role or rank. They refuse to go an extra mile it might mean they would have to do some work to achieve that! They have no problem to randomly increase their rates, still nothing comes of mt complaint! What about all the hundreds of clients who hasn't been helped. Are we supposed to accept such poor quality if service and pay for it, I think not, thete are other service providers whi can deliver. Maybe Vodacom don't nee. customers anylonger? Maybe they generate their own income that is why they are of the opinion they can treat me a client as bad as they want to!