Vodacom not informing customers that data will expire and *****ing data and airtime from customers.

<p>To whom it may concern,</p> <p>On 15 January 2017 I had 2.15 GB of data and R358.50 airtime available on my Iphone 5.</p> <p> </p> <p>After downloading MS Office 2016 on my laptop using my phone as a hotspot, both balances were reduced to zero.</p> <p> </p> <p>The session lasted a maximum of 50 minutes.</p> <p> </p> <p>The application size is 690MB.</p> <p> </p> <p>I checked my balances before and immediately after my session.</p> <p> </p> <p>Complaints:</p> <p>Vodacom did not notify me that my data bundle was about to expire.<br />Vodacom did not notify me that my date bundle has expired and that they are now charging out of bundle rates.<br />After calling customer service, they admitted that they are indeed aware that clients are not receiving notifications on data usage.<br />Consultant informed that the recording of the call cannot be provided to me.</p> <p>Ref nr 1-4BKN-3633</p> <p>VODACOM now has a time frame of 7 days to solve this problem which is unacceptable<br /> </p>