AS
Albert S
1 reviews | Active since Jun 2011
22 Jan 2024, 14:12
Vodacom not in control of their accounting info - Who is?
Vodacom a ****? No way to communicate except for automated call centers. Is anyone in charge of this circus? I have been trying for 17 months to change my bank account details for 2 of my Vodacom products to my default bank account. I've received confirmation now in October that its been changed, yet the services still get suspended. SHALL I CANCEL ALL MY SERVICES WITH VODACOM WITH IMMEDIATE EFFECT AS THEY CLEARLY DO NOT WANT MY MONEY OR ME AS A CLIENT!? ACTION WILL BE TAKEN IN 24 HOURS
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
23 Jan 2024, 07:59Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply23 Jan 2024, 07:59
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
AS
Albert S's updateReviewer Update
23 Jan 2024, 14:29SUPPLY ME WITH A CONTACT E-MAIL:
About an hour ago someone contacted me while driving and explained that my banking details are correct but that they get an error message when processing payment. He also stated that I am in arrears (probably because Vodacom is in disarray?). As I was driving and Vodacom has been unable (unwilling?) to resolve the issue for 17 months I requested a SCREENSHOT of the error so that I can investigate your incompetence with my bank (my phone payments go of without a problem??? Why only my wife's number? Why not one account as requested????). I also requested a statement of all my accounts.
From a NO REPLY e-mail this person sent me a statement (that I do not understand or can reconcile as it does not reflect the info on my App - nor are there any "account no's"). The "NO REPLY" also did not send me the SCREENSHOT I requested. I again tried one of the multiple AUTOMATED telephone numbers and eventually spoke to a real person identified as Mafole. She insisted that I give her an account no which I cant because trying to download the account numbers (I obviously have more than 1?) I get "Oops.... Unfortunately there was a technical error while processing your request." error messages. I have one invoice number only with one account number for the number have active. The account that you do not have a problem debiting from my bank account.
TO AVOID CANCELLATION OF ALL MY PRODUCTS WITH IMMEDIATE AFFECT: ADVISE HOWYOU WILL REMUNERATE ME FOR ALL THE BANK PENALTIES FOR USIN THE INCORRECT ACCOUNT, THE LOST TIME AND DATE IN SUSPENDED SERVICES AND ALL THE ADMIN TIME I'VE SPENT TO ADDRESS THISS ISSUE. SUPPLY ME WITH A CONTACT E-MAIL!!!!!
About an hour ago someone contacted me while driving and explained that my banking details are correct but that they get an error message when processing payment. He also stated that I am in arrears (probably because Vodacom is in disarray?). As I was driving and Vodacom has been unable (unwilling?) to resolve the issue for 17 months I requested a SCREENSHOT of the error so that I can investigate your incompetence with my bank (my phone payments go of without a problem??? Why only my wife's number? Why not one account as requested????). I also requested a statement of all my accounts.
From a NO REPLY e-mail this person sent me a statement (that I do not understand or can reconcile as it does not reflect the info on my App - nor are there any "account no's"). The "NO REPLY" also did not send me the SCREENSHOT I requested. I again tried one of the multiple AUTOMATED telephone numbers and eventually spoke to a real person identified as Mafole. She insisted that I give her an account no which I cant because trying to download the account numbers (I obviously have more than 1?) I get "Oops.... Unfortunately there was a technical error while processing your request." error messages. I have one invoice number only with one account number for the number have active. The account that you do not have a problem debiting from my bank account.
TO AVOID CANCELLATION OF ALL MY PRODUCTS WITH IMMEDIATE AFFECT: ADVISE HOWYOU WILL REMUNERATE ME FOR ALL THE BANK PENALTIES FOR USIN THE INCORRECT ACCOUNT, THE LOST TIME AND DATE IN SUSPENDED SERVICES AND ALL THE ADMIN TIME I'VE SPENT TO ADDRESS THISS ISSUE. SUPPLY ME WITH A CONTACT E-MAIL!!!!!
AS
Albert S's update23 Jan 2024, 14:29
Reviewer Update
SUPPLY ME WITH A CONTACT E-MAIL:
About an hour ago someone contacted me while driving and explained that my banking details are correct but that they get an error message when processing payment. He also stated that I am in arrears (probably because Vodacom is in disarray?). As I was driving and Vodacom has been unable (unwilling?) to resolve the issue for 17 months I requested a SCREENSHOT of the error so that I can investigate your incompetence with my bank (my phone payments go of without a problem??? Why only my wife's number? Why not one account as requested????). I also requested a statement of all my accounts.
From a NO REPLY e-mail this person sent me a statement (that I do not understand or can reconcile as it does not reflect the info on my App - nor are there any "account no's"). The "NO REPLY" also did not send me the SCREENSHOT I requested. I again tried one of the multiple AUTOMATED telephone numbers and eventually spoke to a real person identified as Mafole. She insisted that I give her an account no which I cant because trying to download the account numbers (I obviously have more than 1?) I get "Oops.... Unfortunately there was a technical error while processing your request." error messages. I have one invoice number only with one account number for the number have active. The account that you do not have a problem debiting from my bank account.
TO AVOID CANCELLATION OF ALL MY PRODUCTS WITH IMMEDIATE AFFECT: ADVISE HOWYOU WILL REMUNERATE ME FOR ALL THE BANK PENALTIES FOR USIN THE INCORRECT ACCOUNT, THE LOST TIME AND DATE IN SUSPENDED SERVICES AND ALL THE ADMIN TIME I'VE SPENT TO ADDRESS THISS ISSUE. SUPPLY ME WITH A CONTACT E-MAIL!!!!!
About an hour ago someone contacted me while driving and explained that my banking details are correct but that they get an error message when processing payment. He also stated that I am in arrears (probably because Vodacom is in disarray?). As I was driving and Vodacom has been unable (unwilling?) to resolve the issue for 17 months I requested a SCREENSHOT of the error so that I can investigate your incompetence with my bank (my phone payments go of without a problem??? Why only my wife's number? Why not one account as requested????). I also requested a statement of all my accounts.
From a NO REPLY e-mail this person sent me a statement (that I do not understand or can reconcile as it does not reflect the info on my App - nor are there any "account no's"). The "NO REPLY" also did not send me the SCREENSHOT I requested. I again tried one of the multiple AUTOMATED telephone numbers and eventually spoke to a real person identified as Mafole. She insisted that I give her an account no which I cant because trying to download the account numbers (I obviously have more than 1?) I get "Oops.... Unfortunately there was a technical error while processing your request." error messages. I have one invoice number only with one account number for the number have active. The account that you do not have a problem debiting from my bank account.
TO AVOID CANCELLATION OF ALL MY PRODUCTS WITH IMMEDIATE AFFECT: ADVISE HOWYOU WILL REMUNERATE ME FOR ALL THE BANK PENALTIES FOR USIN THE INCORRECT ACCOUNT, THE LOST TIME AND DATE IN SUSPENDED SERVICES AND ALL THE ADMIN TIME I'VE SPENT TO ADDRESS THISS ISSUE. SUPPLY ME WITH A CONTACT E-MAIL!!!!!
AS
Albert S's updateReviewer Update
25 Jan 2024, 08:53Phone service has been restored on some numbers - thank you. I still need contact info and requested info to resolve the matter. Please contact me by e-mail (NOT no-reply).
AS
Albert S's update25 Jan 2024, 08:53
Reviewer Update
Phone service has been restored on some numbers - thank you. I still need contact info and requested info to resolve the matter. Please contact me by e-mail (NOT no-reply).
AS
Albert S's updateReviewer Update
12 Feb 2024, 13:39Dear Vodacom Consumer Website Team ,
This "Copy-and-paste" apology is NOT accepted - I requested an e-mail address of a person that at least appears to be competent.
What the F must I do to make you realize that you are failing F-ing miserably. You seem to have managed to F-up again this month.
Is this how you need to make you realize that I am no longer accepting this BS!
You again have suspended my wife and son's services - whic to me poses a safety and security risk perpetuated by you AGAIN!
Last weekend I was helped by Mr Billy Coulson at Vodacom - The Grove. He AGAIN showed me on his screen that the correct account has be captured - as was confirmed by yoyr SMS last year. I again paid the funds you have been authorised to debit from my account but do not seem competent to do. After I paid the amount my son went to the store (as I just found out) to use the power of attorny letter I gave him to move his number to his name. Mr Coulson told him that the system AGAIN showed that the account is in arrears. JUST AFTER I PAID IT!!!!!!!
How is it possible that you debit my one account for the one account but are not able to do it for the second acount!? Is the 2 accounts the problem?
He now got himself another number as he also cannot function and suffers the same security and safety risks as my wife. I CLEARLY NO LONGER NEED THAT NUMBER.
This "Copy-and-paste" apology is NOT accepted - I requested an e-mail address of a person that at least appears to be competent.
What the F must I do to make you realize that you are failing F-ing miserably. You seem to have managed to F-up again this month.
Is this how you need to make you realize that I am no longer accepting this BS!
You again have suspended my wife and son's services - whic to me poses a safety and security risk perpetuated by you AGAIN!
Last weekend I was helped by Mr Billy Coulson at Vodacom - The Grove. He AGAIN showed me on his screen that the correct account has be captured - as was confirmed by yoyr SMS last year. I again paid the funds you have been authorised to debit from my account but do not seem competent to do. After I paid the amount my son went to the store (as I just found out) to use the power of attorny letter I gave him to move his number to his name. Mr Coulson told him that the system AGAIN showed that the account is in arrears. JUST AFTER I PAID IT!!!!!!!
How is it possible that you debit my one account for the one account but are not able to do it for the second acount!? Is the 2 accounts the problem?
He now got himself another number as he also cannot function and suffers the same security and safety risks as my wife. I CLEARLY NO LONGER NEED THAT NUMBER.
- I need you to combine ALL my products under ONE account as it makes it difficult to manage and it is definitely IMPOSSIBLE for you to manage.
- You need to remove my son's number from that account - it is no longer required or functional by your choice.
- You SHALL credit my ONE account with service fees amounting to R285 (ex VAT - a VAT invoice will be provided once added to account) for each of the 15 months since end October 2022 that you have failed to effect the correct account change or failed to administer it. This total of R4 916.25 do not include additional bank fees, telephone calls, travelling or any other costs incurred by me to assist you to do your jobs, and I reserve the right to claim additional amounts if you do not agree to these terms.
- I shall only have ONE Vodacom account listing all my products.
- You have 72 hours from COB today, until 17:00 on 15-Feb-2024 to reinstate my wife's number and forward (from a real person) my adjusted statement to my ****@gmail.com e-mail address that you have on record.
- Vodacom's failure to do so shall result in me obtaining alternative services from other providers and Vodacom shall be held accountable for any further costs in this regard.
IF YOU ARE REDING THIS AND DO NOT HAVE THE COMPETENCY OR AUTHORITY TO EFFECT THIS THEN YOU ARE THE CAUSE OF THIS HAPPENING - ESCALATE TO A PERSON WHO IS!
AS
Albert S's update12 Feb 2024, 13:39
Reviewer Update
Dear Vodacom Consumer Website Team ,
This "Copy-and-paste" apology is NOT accepted - I requested an e-mail address of a person that at least appears to be competent.
What the F must I do to make you realize that you are failing F-ing miserably. You seem to have managed to F-up again this month.
Is this how you need to make you realize that I am no longer accepting this BS!
You again have suspended my wife and son's services - whic to me poses a safety and security risk perpetuated by you AGAIN!
Last weekend I was helped by Mr Billy Coulson at Vodacom - The Grove. He AGAIN showed me on his screen that the correct account has be captured - as was confirmed by yoyr SMS last year. I again paid the funds you have been authorised to debit from my account but do not seem competent to do. After I paid the amount my son went to the store (as I just found out) to use the power of attorny letter I gave him to move his number to his name. Mr Coulson told him that the system AGAIN showed that the account is in arrears. JUST AFTER I PAID IT!!!!!!!
How is it possible that you debit my one account for the one account but are not able to do it for the second acount!? Is the 2 accounts the problem?
He now got himself another number as he also cannot function and suffers the same security and safety risks as my wife. I CLEARLY NO LONGER NEED THAT NUMBER.
This "Copy-and-paste" apology is NOT accepted - I requested an e-mail address of a person that at least appears to be competent.
What the F must I do to make you realize that you are failing F-ing miserably. You seem to have managed to F-up again this month.
Is this how you need to make you realize that I am no longer accepting this BS!
You again have suspended my wife and son's services - whic to me poses a safety and security risk perpetuated by you AGAIN!
Last weekend I was helped by Mr Billy Coulson at Vodacom - The Grove. He AGAIN showed me on his screen that the correct account has be captured - as was confirmed by yoyr SMS last year. I again paid the funds you have been authorised to debit from my account but do not seem competent to do. After I paid the amount my son went to the store (as I just found out) to use the power of attorny letter I gave him to move his number to his name. Mr Coulson told him that the system AGAIN showed that the account is in arrears. JUST AFTER I PAID IT!!!!!!!
How is it possible that you debit my one account for the one account but are not able to do it for the second acount!? Is the 2 accounts the problem?
He now got himself another number as he also cannot function and suffers the same security and safety risks as my wife. I CLEARLY NO LONGER NEED THAT NUMBER.
- I need you to combine ALL my products under ONE account as it makes it difficult to manage and it is definitely IMPOSSIBLE for you to manage.
- You need to remove my son's number from that account - it is no longer required or functional by your choice.
- You SHALL credit my ONE account with service fees amounting to R285 (ex VAT - a VAT invoice will be provided once added to account) for each of the 15 months since end October 2022 that you have failed to effect the correct account change or failed to administer it. This total of R4 916.25 do not include additional bank fees, telephone calls, travelling or any other costs incurred by me to assist you to do your jobs, and I reserve the right to claim additional amounts if you do not agree to these terms.
- I shall only have ONE Vodacom account listing all my products.
- You have 72 hours from COB today, until 17:00 on 15-Feb-2024 to reinstate my wife's number and forward (from a real person) my adjusted statement to my ****@gmail.com e-mail address that you have on record.
- Vodacom's failure to do so shall result in me obtaining alternative services from other providers and Vodacom shall be held accountable for any further costs in this regard.
IF YOU ARE REDING THIS AND DO NOT HAVE THE COMPETENCY OR AUTHORITY TO EFFECT THIS THEN YOU ARE THE CAUSE OF THIS HAPPENING - ESCALATE TO A PERSON WHO IS!