AM
Alida M
1 reviews | Active since Jun 2013
01 Jun 2015, 08:12
VODACOM NOT IMPLEMENTING SET FIXED LIMITS ON CELL
Had a cell contract with vodacom, had to cancell after 10years due to that vodacom does not implement limits set by yourself to control phone expenditure, cell account never exceeded 600.00 al of a sudden it exceeded to R10000.00 in 3 month period, can not get help from vodacom, neither can they supply or give any information, never will we make use of vodacom again
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Vodacom's replyOfficial
01 Jun 2015, 16:07Hello Alida Marais,
We understand your concerns and would like to apologise for any inconvenience caused.
The call limit system is not a guaranteed service and the account holder will remain liable for all charges incurred, whether in excess of the limit set or not should the service be activated. This is mentioned in the terms and conditions of the service and all clients are made aware of this before the activation of the service.
Kind regards
Vodacom Consumer Website Team
We understand your concerns and would like to apologise for any inconvenience caused.
The call limit system is not a guaranteed service and the account holder will remain liable for all charges incurred, whether in excess of the limit set or not should the service be activated. This is mentioned in the terms and conditions of the service and all clients are made aware of this before the activation of the service.
Kind regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Jun 2015, 16:07
Official
Hello Alida Marais,
We understand your concerns and would like to apologise for any inconvenience caused.
The call limit system is not a guaranteed service and the account holder will remain liable for all charges incurred, whether in excess of the limit set or not should the service be activated. This is mentioned in the terms and conditions of the service and all clients are made aware of this before the activation of the service.
Kind regards
Vodacom Consumer Website Team
We understand your concerns and would like to apologise for any inconvenience caused.
The call limit system is not a guaranteed service and the account holder will remain liable for all charges incurred, whether in excess of the limit set or not should the service be activated. This is mentioned in the terms and conditions of the service and all clients are made aware of this before the activation of the service.
Kind regards
Vodacom Consumer Website Team
Best regards,