pM
precious M
1 reviews | Active since Oct 2012
02 Aug 2023, 08:23
Vodacom not ignoring my query after I send them proof of their overcharge
Dear Vodacom, Your consultant is ignoring my emails after he requested me to send him proof of overcharge. Please note that all these changes happened within your financial year so the national price increase cannot make part of your explanation here. Also there is no national price increase of more than 100%. I had explained the same 2 weeks ago to your consultant and re-iterated in the email I sent him together with an invoice showing him the overcharge in the months of January, February and March this year and he never came back to me. I have followed up more that 3 times, still no response from him. Can you please check my account and see what happened there and stop making assumptions. I need my money not these silly explanations.
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Replies (2)
Vodacom's replyOfficial
02 Aug 2023, 10:30Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply02 Aug 2023, 10:30
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
pM
precious M's updateReviewer Update
03 Aug 2023, 11:04Dear Vodacom,
Yes, contact was made but your consultants either don't know what they are doing or don't care to understand the problem and as always rush to make decisions. Please get someone who is competent enough to solve this. I want to move on with my life. I have been dealing with this nonsense for over a year now and I am tired of Vodacom. Your consultant told me credit is declined because there was a migration done in June, but I have explained to vodacom a thousand times that the migration was done without my consent and the migrations were eventually correctly fixed in March and there has been credits done on my account since August but the credit for January, February and March was not done. So please explain to me why other credits could be done and not this one.
You have my account and you can clearly see what has been happening on that account since June, why don't you look at the account and understand what is going on rather than making uninformed decisions.
Please stop ignoring my responses, I don't want to log another review to get my query auctioned.
Regards
Precious
Yes, contact was made but your consultants either don't know what they are doing or don't care to understand the problem and as always rush to make decisions. Please get someone who is competent enough to solve this. I want to move on with my life. I have been dealing with this nonsense for over a year now and I am tired of Vodacom. Your consultant told me credit is declined because there was a migration done in June, but I have explained to vodacom a thousand times that the migration was done without my consent and the migrations were eventually correctly fixed in March and there has been credits done on my account since August but the credit for January, February and March was not done. So please explain to me why other credits could be done and not this one.
You have my account and you can clearly see what has been happening on that account since June, why don't you look at the account and understand what is going on rather than making uninformed decisions.
Please stop ignoring my responses, I don't want to log another review to get my query auctioned.
Regards
Precious
pM
precious M's update03 Aug 2023, 11:04
Reviewer Update
Dear Vodacom,
Yes, contact was made but your consultants either don't know what they are doing or don't care to understand the problem and as always rush to make decisions. Please get someone who is competent enough to solve this. I want to move on with my life. I have been dealing with this nonsense for over a year now and I am tired of Vodacom. Your consultant told me credit is declined because there was a migration done in June, but I have explained to vodacom a thousand times that the migration was done without my consent and the migrations were eventually correctly fixed in March and there has been credits done on my account since August but the credit for January, February and March was not done. So please explain to me why other credits could be done and not this one.
You have my account and you can clearly see what has been happening on that account since June, why don't you look at the account and understand what is going on rather than making uninformed decisions.
Please stop ignoring my responses, I don't want to log another review to get my query auctioned.
Regards
Precious
Yes, contact was made but your consultants either don't know what they are doing or don't care to understand the problem and as always rush to make decisions. Please get someone who is competent enough to solve this. I want to move on with my life. I have been dealing with this nonsense for over a year now and I am tired of Vodacom. Your consultant told me credit is declined because there was a migration done in June, but I have explained to vodacom a thousand times that the migration was done without my consent and the migrations were eventually correctly fixed in March and there has been credits done on my account since August but the credit for January, February and March was not done. So please explain to me why other credits could be done and not this one.
You have my account and you can clearly see what has been happening on that account since June, why don't you look at the account and understand what is going on rather than making uninformed decisions.
Please stop ignoring my responses, I don't want to log another review to get my query auctioned.
Regards
Precious