Vodacom not Honouring Urgent Port Request

I requested a port of my cell number to another service provider on 2 December 2020. My new service provider confirmed that Vodacom has declined the port on 3 December 2020 and Vodacom insists that they approved the port on 3 December 2020. My new service provider informed me that they have been having this issue with Vodacom since October and it appears that they are not porting numbers in a customer retention effort. After spending close to an hour on the phone trying to resolve the matter this morning I contacted Vodacom via Facebook and email and they simply asked me for information that was in my original message; after three of four messages, they informed me to contact the porting division whom I called first thing this morning. I am now paying my new services provider for a service I cannot use and am forced to purchase airtime and data to use my phone which is vital in many processes of my work as a Finance Manager.