J&KM
J & KE Montgomery
1 reviews | Active since Aug 2017
21 Oct 2025, 18:47
Vodacom not honouring their promise
Vodacom has failed to honour their promise to cancel a sim card on my contract and to refund the two months premiums / subs that have been included in the monthly statements - I have been trying to give notice since month end Aug 2025 with NO success. Staff at local Herm**** branches are AMAZING - the Vodacom brand is however let down by the call centre and customer help centre
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Vodacom's replyOfficial
22 Oct 2025, 08:54 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Oct 2025, 08:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team