Vodacom not honouring telephone agreements

Two vodacom Upgrade department consultants called me to offer an upgrade on my contract, however they went on and upgraded me to something we did not agree on.

I have called Vodacom several times to get the matter resolved. The solutions they propose either involves me paying more or been liable for the cancellation. Even requested Vodacom to listen to the telephone recordings.

Am starting wonder if this is not Vodacom’s strategy to call customers and offer them a sweet deal for a customer to agree to an upgrade and then do the opposite, knowing that the customer will trust Vodacom to honour the telephone agreement. And by the time the customer realise that the upgrade done on the system is not what they agreed to , it will be too late. The customer will be forced to accept it, be liable for any cancellation or downgrade fees.