Vodacom not honouring credits....

After months of trying to cancel my contract, I finally succeeded in late 2020...

The agent who finally helped was great and promised to get me a credit from my contract end date for all the amounts billed.

Out of the 5 months billed and the cancelled debit order ‘fee’ which was only incurred as a result of undue billing, I got received a refund for only 2 months. Now to reactivate my line I’m being billed again...

I’ve got no problem paying fees that I’ve incurred as a result of my own actions....however when fees are billed as a result of Vodacom’s own inability to stick to their legal agreements, I take offence.

Best network in the country backed up by the worst customer service.

Have slowly started to cancel all my contracts....will try the yellow guys next.