Vodacom NOT honouring Black Friday deal and passing the buck!

On 1 Dec 2017, I was supposed to receive free 20GB data and a Flight center voucher, this was 2 of the 4 promotional items AND over and above the standard offering on the contract. (NB: I had already claimed the other 2 promotional items on the day)

I logged a call with Vodacom 2 Dec 2017. Ref number: 1- ********** ********** . Support person called and advised that they cannot assist and simply apologized. I was also told that since it's not *specified on the contract they're not obliged to honour this. NOTE: I had asked Prudence (Vodaworld) about details being specified on the contract on the day and she advised that it was NOT specified thereon due to it being a Black Friday promotion! My call was closed with no further feedback or resolution!

So I logged another call with Vodacom 20 Dec 2017. Ref number:1- ********** ********** . Again closed with no further feedback or resolution! I emailed Vodacom thereafter and was then told that this is now a STORE issue.

I have emailed ********** as advised and I have still received absolutely no response!

All of these promo items and information was published on your Black Friday pamphlets throughout Vodaworld! Why should I have to run around and complain and fight with you to get whats is rightfully due to me?