MP
MARTINA P

1 reviews | Active since Feb 2019

15 Feb 2019, 12:53

VODACOM NOT HONOURING ADVERTISED FREE ITEMS

Took out a contract in December via Vodacom online which advertised the IPHONE and a free Beats Headset. Phone was delivered but no headset. I have sent repeated emails and phoned continuously to be either told that they are out of stock (yet I confirmed at the time of taking out the contract that stock was available). Very strange that you continue to advertise this special despite not having any stock? After several emails I ended up receiving a phone call saying that stock had been received and would be delivered within 1 week. This has once again not happened. December - February and order still not fully completed is unacceptable. Is this advertising of a free headset merely a marketing ploy. So customers just done receive these? This would seem to be *********. Surely a customer has been extremely patient by waiting almost 3 months for the promised headset. please can I get some feedback on this long outstanding order which is unacceptable.

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Replies (2)
Vodacom
Vodacom's reply15 Feb 2019, 14:02
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team  
Vodacom
Vodacom's reply13 Mar 2019, 13:41
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful. Should you require any additional assistance, kindly contact ***4 [free from Vodacom numbers].
Regards
Consumer Website Team