1 reviews | Active since Aug 2021
Vodacom not honoring upgrade quote
I upgraded online on Vodacom's website during July 2021. Received the confirmation e-mail. Amounts of minutes, data, etc. stated and confirmed on the upgrade quote. (800 minutes per month confirmed). When the new month and allocations came around I received the promotional extra data, but on the 4th of August I got a notification that my monthly minutes allocation is depleted. Phoned their Customer Care only to be informed I had upgraded to a package which only has 100 minutes. I sent in my e-mail as proof and a query was logged. A day later I was informed that that was a mistake and there's only 100 minutes. I was given two options: keep the contract as is or change to a different package. Surely this cannot be lawful?
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that feedback was provided to you, your query has now been resolved. Regards Consumer Website Team
Yes, feedback was provided - feedback on the query was never the issue. The feedback was the options given - and the fact that Vodacom acknowledges that they will not be honoring their upgrade quote.
Hence, my query has not been resolved.
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that feedback was provided to you, your query has now been resolved. Regards Consumer Website Team
Yes, feedback was provided - feedback on the query was never the issue. The feedback was the options given - and the fact that Vodacom acknowledges that they will not be honoring their upgrade quote.
Hence, my query has not been resolved.