1 reviews | Active since Apr 2014
Vodacom not honoring their warranty
I took my phone for repairs as it didn't want to charge. Phone worked if u angled charger in a certain way. Phone is still under warranty till may. Then I get updates continously about what's happening but when phone gets returned to shop not fixed I got nothing. That's just pathetic. They then tell me it's beyond economical repair when I called. My thing is they just didn't want to fix the phone as its warranty is almost done. If they couldn't fix it, shouldn't I have received a replacement phone, as I'm now siting without a phone. I have upgrades due soon but I'm done with vodacom, as to me they didn't even try to fix the phone and also why all of a sudden when I try and wiggle the charger now the phone can't even charge at all. Vodacom is *******. Last month also they overcharge me on my bill an didn't had to call to fix it and was also not Called back once it was resolved. I had to call them again . I want an explanation why I couldn't get a new phone or why they really couldn't fix my phone. Cause if I get my phone fixed somewhere else and it dowsnr cost me an arm and a leg. I will be taking this further.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good Day
Kindly note that your enquiry has now been completed.
Regards
Dominic
Good Day
Kindly note that your enquiry has now been completed.
Regards
Dominic
