VZ
Vincent Z

1 reviews | Active since Dec 2014

06 Jul 2019, 07:44

Vodacom - not honoring service requests.

Overbilling, charges that cannot be explained, invoices always higher than the contract amount agreed to.

Queries never resolved but marked as resolved from Vodacom on every attempt.

Over the past 24 months my invoices has always been higher than the contract cost on a dataline. Simcard has been in sim2 slot in my phone for the past 24 months, never used to make calls other than to Vodacom Customer care to complain about this issue. (Calls Local - Vodacom to Other)

Rates has also been increased without consent at some stage, without proper communication too.

Vodacom service is shocking. At the same time My cancellation has been blundered.

I will not be paying a cent more to this company until my cancellation blunder has been resolved and the invoice reflects the correct amount.

Relating to Data Contract ***

0
Replies (1)
Vodacom
Vodacom's reply06 Jul 2019, 10:41
Official
 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team