dS
desiree S

1 reviews | Active since Apr 2009

03 Apr 2018, 07:40

Vodacom not honoring new deal

Dear Vodacom, I got an sms from you informing me that you plan to change the pricing on my contracts. One specific contract I was going to cancel last year and port to another network because I needed more minutes for less money. You then came back to me with a good deal to retain my business and keep me on your network. This contract is now almost doubling in price. That is ********* no matter what you contracts say. I expect this deal to be honored based on the fact that it’s less than 3 months old! I’ve been a loyal customer for over 20 years and I spent a load of money with you every month. Could someone kindly get back to me.

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Replies (2)
Vodacom
Vodacom's reply03 Apr 2018, 10:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply10 Apr 2018, 09:55
Official

Dear Desiree

Apologies for the confusion, as per our conversation, that was a generic SMS and I've elaborated on your specific account details for you.

Kind Regards

DL