1 reviews | Active since Apr 2009
Vodacom not honoring new deal
Dear Vodacom, I got an sms from you informing me that you plan to change the pricing on my contracts. One specific contract I was going to cancel last year and port to another network because I needed more minutes for less money. You then came back to me with a good deal to retain my business and keep me on your network. This contract is now almost doubling in price. That is ********* no matter what you contracts say. I expect this deal to be honored based on the fact that it’s less than 3 months old! I’ve been a loyal customer for over 20 years and I spent a load of money with you every month. Could someone kindly get back to me.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Desiree
Apologies for the confusion, as per our conversation, that was a generic SMS and I've elaborated on your specific account details for you.
Kind Regards
DL
Dear Desiree
Apologies for the confusion, as per our conversation, that was a generic SMS and I've elaborated on your specific account details for you.
Kind Regards
DL
