Vodacom not honoring new contract

I have been a client of Vodacom for over 20 years.

November 2019 I called Vodacom cancellations to cancel my contract as I was not happy with the price a I was paying for data and every time I called Vodacom to see what contracts was available (after I became legible for a upgrade) nothing seemed fair as I could get the sort of data and airtime need I have at other vendors much cheaper (I was paying R504 for 4 GB data) I could get 10GB at other vendors for under R200.

So when the time came that I could actually cancel I called to cancel. The person that assisted me asked why I’m cancelling and I told him why. He insisted Vodacom can also provide a contract with the same benefits. He asked what I need. I said 10GB of data every month and a bit of airtime. He worked out and said I can have for something like under R300 and I took a new handset as well, it came to around R800 per month which sounded good to me and I said yes. I did however repeatedly confirmed with the person that the 10GB is for every month, he confirmed.

I started calling the cancellation line early January When I realized I didn’t receive my 10GB. I first suspected the person that did the new contract was lying just to make the the deal. Every time the person from cancellation confirmed this was not the case and the new contract is actually 10GB for every month, and was told is a problem on the system and several other people have the same issue, it was escalated several times, at some point one of the people I spoke to asked what the price was for the 10GB. I looked at the invoice and told her it was R34,34. She said that I got a 90% discount.

Still the data was not added to my contract. I on several occasions I converted R25 of airtime just to have data. I also on several occasions bought 3GB at R299. Last week I spoke to a lady called Melissa from the Gauteng offices, she escalated the matter and guaranteed me it will be resolved. It’s a week later and still no solution.

So this means Vodacom is actually not honoring the deal. So why should I honor the payment coming end of February. I will cancel the debit order. As I have to buy data at a ridiculous price just because Vodacom is not sorting out the issue with my account