Vodacom not honoring contract

This is the third time I am posting this review as Vodacom refuses to sort this out or provide me with a recording of the agreement. I am sure that they need to, legally, provide the recording, but they are refusing to help me. Consultant have called me and advised that they will help, but nobody has helped. Vodacom’s solution was that they take the phone back as I was quoted incorrect. When I advised them that the voice call is a legally binding contract that they need to honor, they stopped calling me back and refuse to provide me with a recording of the contract.

The worst customer service I have ever received and they are literally *****ing. I called Vodacom Retentions Department to cancel my contract as FNB was providing a much cheaper deal, but the agent advised that she can beat their price with a phone, 1000 minutes and 3 gigs data for R800. I was skeptical, but I confirmed the price with her 5 times, So I agreed to that deal. Little did I know, I was being billed R1300 per month.

I called Vodacom customer service 6 times and logged calls to get the voice recording, I have sent 3 emails to Vodacom customer service, and still no resolution. There is a recording that states what I was quoted and they don’t want me to have it because they will have to reduce their price that they are billing me.

I received this SMS, Your Service Request 1-**********4145 is now being processed by Sinazo Mabija who will be in contact with you shortly. Your service request should be attended to by 2021-04-23 17:00:00.

I have not been contacted, nor has this been resolved, but they case was closed on Vodacom side.

There is nothing that a Vodacom customer can do to resolve queries, everybody there just ignores your requested.