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Phumelela M
1 reviews | Active since Jul 2017
05 May 2019, 16:10
Vodacom not here for you.
Oh my I bought a vodacom SIM over a month ago. The RICA machine at the shop I made a purchase at was offline. I went to RICA it at a cell phone shop at Galleria Mall. I was told it would take 24hrs to get a number. Fortunately I have a dual-SIM phone and I inserted both the Vodacom card and cell C. To date, the Vodacom sim has not worked. I messaged Vodacom on Facebook on the 29th and i was told to go to the shop. Like, really?? Who do I have to bribe to get this sim to work? Argh
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
05 May 2019, 18:28 Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards, Vodacom Consumer Website Team
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards, Vodacom Consumer Website Team
Vodacom's reply05 May 2019, 18:28
Official
Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards, Vodacom Consumer Website Team
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
06 May 2019, 09:42Dear Phumelela,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards
Ashwin Abdurahman Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards
Ashwin Abdurahman Consumer Website Team(SA)
Vodacom's reply06 May 2019, 09:42
Official
Dear Phumelela,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards
Ashwin Abdurahman Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards
Ashwin Abdurahman Consumer Website Team(SA)
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Phumelela M's updateReviewer Update
06 May 2019, 10:48Thank you so much Ashwin for resolving my issue promptly.
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Phumelela M's update06 May 2019, 10:48
Reviewer Update
Thank you so much Ashwin for resolving my issue promptly.