MvdW
Marina van der Westhuizen
1 reviews | Active since Dec 2020
30 Dec 2020, 10:43
Vodacom not helping with wrong contracts
We wanted to upgrade our existing contracts with Nericia (via Vodacom Call Centre). We were promised we'd pay less for our contracts but get more the sane phone data, same miinutes, double home data for less. We received delivery of 2 phones and then we realized that our data and minutes are less. We immediately called Vodacom to cillect the phones and revert the contracts. Its been a MONTH with no phones collected and no resolution. When is anyone from Vodacom going to help us?
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Replies (2)
Vodacom's replyOfficial
30 Dec 2020, 11:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 Dec 2020, 11:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
30 Dec 2020, 12:32Dear Marina Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we have sent you an email response. Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 Dec 2020, 12:32
Official
Dear Marina Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we have sent you an email response. Regards Vodacom Consumer Website Team
Best regards,