HN
Hein N

1 reviews | Active since May 2015

03 Jun 2023, 08:42

Vodacom not helping their customers and *****ing their money.

Hi

Vodacom is in breach of contract. How does one take them to court?

First I signed for a contract line of which half of the stuff wasn’t added to my line. With no help from the store the help line sorted the problem (so I thought)

I paid full price for two months with half of my data. They add it pro-rata so I lose my data although the faults are caused by vodacom.

Now I am being charged for the items that should actually be promotional items for free and other items like whatsapp tickets that I didn’t ask for are now added to my line and I am paying for all of it.

The store was @Baywest Data Store. HORRIBLE service. *********** and rude staff.

0
Replies (1)
Vodacom
Vodacom's reply03 Jun 2023, 13:22
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team