Vodacom not helping

<p>My airtime and data is not reflecting on my phone when I buy it. I have been to two vodacom shops, they are not able to assist me nor the consultants on the phone. I keep buying airtime and data just to receive nothing. Im very dissapointed in vodacom in the way they are assisting. Today the consultant told me its a problem that cant be solved at the moment? How am I supposed to use my phone? I am a client for 11 years now and I think its time to move on...</p>