Vodacom not helpfull.

I received a Honor X6 from Vodacom but returned it within a weeks time as it was not what I expected. The return was actioned on there side and I was told that my monthly installment for the existing contract would increase from R90 pm to R99 per month. Vodacom deducted R293.48 from my bank account. I phoned them but like numerous times before I was transfered from one department to another. I ended up with Customer care who said they will escalate it to another department who will refund me if needed to. She could not tell me how long it will take but they were quick to take my money without authorization. Be carefull of this company as it is almost impossible to cancel an existing contact and they increase your monthly installment without notification. They even deduct monies from your account without authorization, and to get your money back is a problem.