MN
Muthumuni N
1 reviews | Active since Jan 2018
03 Nov 2022, 11:23
Vodacom not helpful with sim swap
Very poor service when trying to conduct sim swap. They say number is contract when it has been changed to prepaid and failing questions as we don't know what price plan it was changed to. Only solution given is to get new number. Unacceptable when I continue to pay thousands to the company
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Vodacom's replyOfficial
03 Nov 2022, 11:55Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Nov 2022, 11:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team