Vodacom not helpful top clients

Worst Service. Even with Covid 19 Vodacom insisting you have to keep going to there shops. They sell sim cards that can be used for sim swap but when you want to do it they then change and say the 99c one is not good enough you need the R65 one as on contract. This is purely a money making racket and and putting people at more risk of covid by not being helpful. I am disgusted in vodacom service as they not trying to assist and keep people safe during this time but stay rigid and want you to go to stores. During these times i think this kind of attitude by big companies should be frowned upon