Vodacom - not helpful at all 4 weeks and waiting

The company i work for has a corporate account with Vodacom and i have had endless problems with trying to get them to allocate me an account manager because you cant do anything without one, the call centre cant help because its a corporate account , so its now been 4 weeks and 2 days waiting for someone to contact me , they keep calling to see if the "account manager" has contacted me well .. NO VODACOM they have not and i urgently need access to the portal which can only be activated by Guess who?? The account manager .