Vodacom not good business practice

Item: Vodacom
Rating: 1
Author: Sherman A

Having an interim broad band wireless 100gig whilst FTTH is waiting to be activated, my balance was 19gigs yesterday 30 October 2018. Vodacom decided to load the November 2018 100gig today 31 October before 01 November without crediting my remaining 19 gigs. Ethically my balance for November should then be 119gigs but thats not the case. How ********* is this ????

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Replies (1)

Vodacom's replyOfficial

31 Oct 2018, 16:17

Dear Customer,

Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply31 Oct 2018, 16:17

Official