Vodacom not giving service or keeping promises

Ref SR***. This has been a long outstanding enquiry. Fibte has already been installed. All that needs to be done is an IT to come out to residence to change the router ftom LTE TO FIBRE. Please treat as a matter of urgency as this is required to work from home during lock down. Vodacom did contact the client yesterday morning to say that they would sort it out yesterday already. Since then there have been no communication to the client regarding progess even after several phone calls and emails. This service is unacceptable especially during this time of facing a lock down with no means of communication. The way you treat clients now will determine the way forward for your company in keeping or losing clients