Vodacom not giving feedback

I placed a complaint on this website on 7 Jan 2016 about my problem with Vodacom violating my rights as a consumer according to the CPA by refusing to process a refund for a problematic phone for which their repairs were faulty. I was called on 7 Jan and told they will get back to me on 11 Jan regarding the issue. On 22 Jan, I got a call from customer service saying I will be getting a new device/refund and that the someone named Tracy will be contacting me on the same day to tell me what the next steps are. I have not been contacted by this person.<br> <br> The Canal Walk branch says that there is no note on my job number stating that I qualify for the refund/new device and thus cannot do anything until they are notified. Please see to it that they, and I, am contacted regarding this issue today. I look forward to picking up my new phone within the span of the day.<br> <br> <br>