TM
Tumelo M

1 reviews | Active since May 2009

01 Dec 2023, 12:22

VODACOM NOT GIVING DATA I SUBSCRIBED FOR

I upgraded my package from Black Friday 300GB Day 300GB Night package to Black Friday Home 10Mbps 1TB Package. The app shows that I am on 200GB package. After calling Vodacom Customer Care, I am being told that I am on a 200GB FAIR USAGE Home package. Which is clearly not an upgrade. How can I go from 600GB to 200GB??? So I am told that I was misled and now I can't OPT for another Black Friday deal as all deals have expired. I spoke to Thato and he advised that his Supervisor "Vuyo Tselapedi" will escalate the issue

0
Replies (2)
Vodacom
Vodacom's reply01 Dec 2023, 14:15
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
TM
Tumelo M's update07 Dec 2023, 11:50
Reviewer Update
I have not received any feedback from Vodacom regarding my issue. Instead I had to call again and got through to someone different