VODACOM - not giving clients what was promised

Regarding my upgrade on 2 October 2020- Queried before December. Again in Jan and again Its been over 2 weeks since my last review on Hello Peter and still nothing, shocking. No one has contacted me as promised. I eventually called again and got to speak to a Emanuel on 14 Jan who firstly said my initial ref of 6AR7AM is invalid. On the system it says they called my daughters number on the 12 Jan at 10h00 and 10H08, yet on the logged calls it doesn't show any calls at all. I took a screen shot. I then told them to rather contact me on my cellphone and gave the number....... STILL WAITING