VODACOM ***** - NOT GETTING SORTED

We have Vodacom account and a device was added onto our account (Apple Iphone Watch) which we never received. We have now been battling for the last 2 Years to get this sorted out. We have been paying for this device otherwise your phone gets blocked. All documentation was sent to the ***** Department I cant even remember how many times. Each time receiving a REF number and the famous words we will get back to you within 24Hours.. After that no even tries to phone you. We constantly have to phone and follow up. VODACOM owes us more R4500 for something we have been paying for and now all of a sudden to get handed over to for an amount of R10 000 that they cant even explain. The contract we have a R99.00 a month contract with a topup plan. We are so fed up with Vodacom.. When you owe them they Block your services but when they owe you and do not resolve the matter you get handed over. So please keep your account as we are now going to MTN for a better service..