Vodacom not Getting back to me..!!!!!

I Have recently migrated my Smart S package to a Flexi 500 and i had the following problems:<br> <br> * Migration was done on the 31st of March 2015 so the lady assured me after i have asked many times that me migration will only be effective on May 2015, but it was already done on the 1st of April 2015.<br> <br> * I was never made aware that i was going to loose all my data and airtime when i did the migration,<br> <br> * On the 1st i have checked what my data balance was but it seemed that i already migrated to the new contract, lost all my old data and airtime and was using my new minutes as data<br> <br> I have now called Vodacom on 3 separate occasions because they don't get back to me and had to explain my situation to 4 different individuals, even at one stage spoke to a supervisor, all of them promised to get back to me as soon as possible and they were going to listen to the conversations. some even promised to get back to me within the hour, but to no surprise no response from the,<br> <br> I have never received such a bad service from Vodacom, if this is how they treat long time customers i would definitely not be renewing my contract with them, and will advice family friends and colleagues of the bad service