Vodacom not fullfiling their promise

After submitting my complaint wrt to my new Sony Experia, Vodadom has promised that a consultant will make contact with me. It is now 7 days later, my query was submitted to the regional office still no resolution of my problem. I am still without my contract phone. Luckily the manager of Vodacom at Middelburg Mall was decent enough to borrow me a loan phone.<br> In the meantime, my cell went from Vodacom Repairs to Higher Level repair centre and now to an Advance Repair Centre. The same route as per my previous cell repair for a period of 3 weeks. The very same pattern, only to get my phone back after 3 weeks with still the same problem.<br> Now, I am still waiting for a response