LG
Lawrence G

1 reviews | Active since May 2018

29 May 2018, 11:18

Vodacom not fulfilling contract promises.

Bought 2 contract deals for Samsung s8 phone. Travel flight center voucher was meant to be included in both deals. Since Registering for the voucher in January we have received no word from Vodacom, the number they gave us to call does not work and they have not responded to emails. SHOCKING how bad customer care is.

0
Replies (2)
Vodacom
Vodacom's reply29 May 2018, 11:25
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

LG
Lawrence G's update30 May 2018, 20:53
Reviewer Update
Have resolved the issue. Finally, the number ********** 151 worked, after many attempts.