DH
Darian H

1 reviews | Active since May 2017

07 May 2017, 17:02

Vodacom NOT for you!!!

<p>After 3 months of trying to resolve with vodacom and vvm (their legal department) , all i get is the same email saying i must make payment. vodacom is definately not for you! My contract expired in August 2015 ,i knew I was going overseas so i ran on a month to month basis until i left. Before i left in March 2016 i gave them written notice of cancellation and settled my final account (which I have proof of and sent to vvm on numerous occasions). A year odd later Im back ,to realise they didn't stop billing me. I am told I owe them R2800 and after sending proof that my contract had expired and I settled my account , they send me the same email saying send proof of payment. There is absolutely no help! This is very unprofessional. I am blacklisted and on ITC ,so obviously can't take out another contract/anything. Vodacom is NOT for you. </p>

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Replies (1)
Vodacom
Vodacom's reply08 May 2017, 06:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team