Vodacom not following up on clients and AI chat bot Toby is useless.

Item: Vodacom
Rating: 1
Author: Frikkie M

Went to the online store and purchase a data sim card.

Reason being that I am very busy and struggling to get to a store in my free time.

But been over 3 months and never heard back from Vodacom. The AI chat bot is useless in helping me. Can I please get a f**king human being to speak to me to find out why my online purchase is taking so long.

Helpful (0)

Replies (1)

Vodacom's replyOfficial

30 May 2025, 08:44

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply30 May 2025, 08:44

Official