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CK
Chris K

1 reviews | Active since Mar 2020

01 Dec 2020, 05:49

VODACOM NOT FIXING THEIR PROBLEMS

I am fighting a losing battle with Vodacom for almost a month now. My bill is incorrect and no one seems to be able to fix it. My fibre account is the issue and I'm being sent from one consultant to another: each as *********** as the other to help me.

I phoned the fibre dept again on 28 Aug, just to be told that my query is at the Billing Dept - awaiting approval. I told the FB team and consultants that my debit order is going to bounce, IT HAS TO BE FIX, but all in vain. I'm sick and tired of Vodacom not assisting on this matter.

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Replies (4)
CK
Chris K's update01 Dec 2020, 05:50
Reviewer Update
28 Nov, not Aug.
Vodacom
Vodacom's reply01 Dec 2020, 07:14
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

CK
Chris K's update02 Dec 2020, 08:42
Reviewer Update
Good day,
Is there any foodback regarding my issue?
Vodacom
Vodacom's reply04 Dec 2020, 08:02
Official
 Dear Customer, 

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. 

Please note that we escalated your query to our Fibre team for further assistance. Based on the feedback provided our team assisted with your query and provided feedback via email. 

We apologize for the inconvenience and the service experienced. 
 


Regards, 

Vodacom Consumer Website Team 

Best regards,