Vodacom not fixing their mess. ITC account number I***

On 24 July, after months and dozens of complaints vodacom finally promised to remove the "OFF TRACK HIGH IMPACT" bad listing from my credit profile within 7 days. It has now been twice as long and the bad listing is still on my profile. What does it take for a South African business to do the right thing? It seems to the rule for certain South African businesses to be as *******, *********, inefficient and *********** as possible. This is just pathetic and a disgrace.