Vodacom not fair

Vodacom decided to be personal to me. I reported them in December 2023 for changing the contract package. Now I have found something I want to apply for but they are telling me that I have been declined due to internal processes. I have a good credit score and I pay all my accounts well.

I was not expecting Vodacom to decline me due to something that they told me that it was sorted. I have been calling the their call Centre and they tell me that they do not know why my application is declining on the system.

Am very shocked on how Vodacom can deny me to apply for a new contract when they said they have resolved the matter.