Vodacom not failing to disappoint once again

So once again I am reviewing Vodacom.

After my previous experience that lead me to register on Hello Peter specifically to complain about their bad service, I (against my better judgement) decided to NOT cancel my contract with Vodacom as I scoured the internet and couldn't find the package they advertised for the same price at another network. SO I UPGRADED. Or so I thought. Once again I worked through their Vodacom Direct service, asked for the 30gig anytime data with 30gig night time data SIM only package as I have my own modem, confirmed details, confirmed that the new package will only be active on 1 April as I upgraded on 17 March and they do not pro rata the packages, jumped through all the hoops they request and then waited for the new month.

Needless to say 1 April came and no upgrade was processed, same as my previous experience. So I phoned them this morning - same excuse as the previous time - the order was cancelled because they discontinued the device. Device??? That's strange as I didn't order a device?? I spoke to Cherese who was clearly irritated by my complaints but said she would get back to me and of course once again needless to say - no call backs, no information, nothing.

So now I am told that the package is not on special anymore and they will have to SEE if they can offer me the same package now.

This is absurd. Twice in a row an upgrade with Vodacom Direct turns into a complete and miserable failure. Twice in a row the same careless attitude is assumed when querying it. Twice in a row Vodacom does not fail to disappoint.

I requested my phone call of the 17th to be retrieved as I want to lay a complaint against the call centre agent who failed to process the upgrade, but of course that would not happen. According to me there shouldn't even be a discussion here. At LEAST the same price and package should be offered IF NOT A BETTER DEAL in order to retain customer loyalty but no.... Vodacom opts for ignoring you and telling you to go fly a kite and just reapply for an upgrade on a more expensive deal and wait another month for it to kick in.

Unfortunately I also requested an upgrade on my phone contract already. Currently I'm waiting for their call centre agents to phone me to confirm the upgrade. Watch this space. I can put money on it that the third attempt will be a miserable failure once again.

Great customer service Vodacom. Well done.