Vodacom not entirely at fault

For 3 days I was without internet. I phoned Vodacom and was told that he engineers are working on the problem. After day1 I started to worry that the problem will persist. So just for interest sake I decided to read comments on Hello Peter. All the comments made me doubt even more that Vodacom would sort out my problem. All the comments are negative and spell doom and gloom when it comes to Vodacom. Most of the comments says that Vodacom is useless, the consultants are rude etc. So if anyone were to read these comments, the only conclusion that will be drawn is why did I decide to join Vodacom fibre.

I decided to ignore the negativity and give Vodacom a chance. So after day3 and numerous calls, it was discovered that the fault was not with Vodacom but with Frogfoot. Frogfoot did a system upgrade on Sunday night which only affected Vodacom customers. It took Vodacom 3 days to convince Frogfoot that there is a problem.

So poor Vodacom get the bad review, while Frogfoot hides in the shadows. If I were to write this review on day 1 after reading all the bad comments I would have given Vodacom 1 star. But knowing now that they were not at fault, I decide to give them 4 stars. Why not 5 stars? Because I needed to deduct points for taking so long to sort out the problem with Frogfoot.