Vodacom NOT ending my contract as requested and rather opting in for unwanted services under my contract!!! Contract supposed to be terminated 31 January 2019!

I called 21 December 2018 @ 12:01pm, spoke for 4m42s to Shona. Shona confirmed my contract ends 31 January 2019 and has recorded 'NO RENEWAL' of contract and to terminate it. I followed up today with the call center and was notified that my contract is on month to month still active! What part of do not renew does Shona not understand? Why confirm on your recorded telephone calls that the contract will be ended/terminated, yet NOT follow the process through.

I have had several bad service from Vodacom and no longer wish to have any dealings with this company. Stole all my airtime that I paid for during my contract. Its my airtime, I paid for it I own it! Not you!

Contract numbers: ********** ********** 597835 The consultant I spoke with few min ago, said he will end the contract (which was supposed to end yesterday 31 January 2019) Then just dropped the call.... Then i receive sms's that ive opted in for extra services, monthly data deduction, quotations been processed with order numbers............... NONE of which I requested! Please END everything or else I take a step further with all my records with the Law. I want written proof of confirmation that Vodacom Terminated ALL services as per my request!

Such a mission!!!