Vodacom not doing what they say they will do!

Item: Vodacom
Rating: 1
Author: G. F.

I've phoned call centre 10 times with no resolution of the problem!!!!

I am supposed to get 80G anytime data every month but I only got 60GB this month. Why? I've now needed to buy extra data and they are charging me R798 instead of what I was told the new cost would be of R640 for 100G anytime data per month.

Please assign the extra 20G data I haven't received and charge me correctly

Helpful (0)

Replies (2)

Vodacom's replyOfficial

18 May 2020, 14:11

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply18 May 2020, 14:11

Official

G. F.'s updateReviewer Update

18 May 2020, 16:35

thanks for sorting this out!

G. F.'s update18 May 2020, 16:35

Reviewer Update

thanks for sorting this out!